Terms and Conditions

Effective Date: March 27, 2025

By opting in to receive SMS messages from Susandlove (“we,” “us,” “our”), you agree to these Terms and Conditions (“Terms”).

SMS Messaging Service

By providing your phone number, you consent to receive SMS text messages from Susandlove for appointment reminders, marketing messages, and general two-way communication about our psychotherapy and coaching services. Message and data rates may apply.

Message Frequency

You may receive multiple messages from us unless you opt out. While messaging frequency varies, you can expect to receive up to 6 messages per month. Susandlove reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Susandlove and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy. Click Here

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

Help/Customer Support

Text the word HELP for support. You may also contact us directly at (847) 986-9772.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

Additional Terms for Healthcare Services

As Susandlove provides psychotherapy and coaching services, you acknowledge that SMS communication may not be a secure or confidential means of communication. If you are experiencing a medical emergency or mental health crisis, please call 911 or visit the nearest emergency room. Do not use SMS messaging to communicate urgent health concerns.

By opting in, you confirm that you have read and understood these Terms and Conditions and agree to receive SMS messages from Susandlove.